terms & conditions
These terms and conditions outline the rules and regulations for the use of the Spiritbird Creative Studio website, located at http://www.spiritbirdcreativestudio.com, for the use of any of our products, as well as for the use of any of our connected social media sites.
By accessing this website and/or by buying any of our products, you automatically accept these terms and conditions.
Copyright
All art, designs, concepts, branding, and content are the property of Spiritbird Oy and may not be used, copied, duplicated, reproduced, republished, redistributed, or resold without written consent from us.
If you want to publish videos or images featuring our products on your social media page, we would of course be super happy about it. In this case just please tag us with:
@spiritbird.creative.studio (Instagram)
@spiritbirdbysaana (TikTok)
@Spiritbird Creative Studio (Facebook)
or write out the name of the deck you are featuring, e.g. The Song of Gaia Oracle by Spiritbird Creative Studio.
Medical non-liability
All our content has been created for empowering and loving support, but it is not a substitute and not to be relied on for medical advice, diagnosis, or treatment. Consult a professional health practitioner if you have concerns about your health.
Sales & Products
The sales of all digital products are final. Once you make your payment, the digital product will be sent immediately to the email address supplied. Thus, no refunds or cancellations are possible.
If you purchase a pre-order product from our store, the pre-ordered product will be shipped out to you once the product is available. The estimated shipping date will be stated on the product page. The date will always be our best estimate for the product’s availability, but this cannot be guaranteed.
We kindly ask you not to buy our products if you are unsure whether you want to keep it or not. It doesn’t make sense to ship it back and forth. You can tune into the deck, for example by watching the complete flip-through on YouTube, to help you decide if it is for you or not. However, if you do wish to return the deck, the product needs to be shipped back to us in the exact condition you received it, in its original sealed packaging. The shipping costs are yours to pay and will not be refunded. After receiving the product, you have 14 days to inform us that you are returning the item and to send it back. If you don’t do this within 14 days of receiving the product, a refund will not be issued.
Cancellations of purchases are not possible. Sometimes the product is ready to ship immediately and once the shipping label is created, the shipping carrier has already charged us for the shipment. However, you can return the product within 14 days after receiving it, as long as it is in the exact same condition you received it, in its original sealed packaging. As stated above, the shipping costs will be yours to pay.
When you make purchases from our online store, you agree to provide complete and accurate purchase information. Each time you make a purchase you must ensure that all your account and other information is accurate and up to date. This includes your email address and credit card number with expiration date. Without these details, we can't complete your order or contact you, should there be an issue with your order.
We have the right to refuse any order you place with us. If we notice orders with unusual quantities purchased by the same person or household or if it appears the purchase has been made for resale purposes without prior agreement with us, or for other dishonest activities, we will cancel or at least limit such orders. This includes orders that are placed by the same customer, or using the same credit card, or the same billing and shipping address. If we make a change or cancel your order, we will possibly contact you via email to let you about it.
We are open to forming retail contracts with carefully selected retail stores. Buying large quantities is only allowed for our selected partners or by prior agreement. Contact us and introduce yourself and your store if you are interested in becoming a retail partner.
Prices of our products can change without notice. We may change or even finish supplying any of our products without notice at any time. We are not be liable for any modifications, price changes, interruptions, delays, or finishing our supplies. All product descriptions, including the specifications of the products, can change at any time and without notice. All product descriptions are only for reference and cannot be guaranteed as we may make changes to our services from time to time.
We do not guarantee that the quality of any products, services, information, or other material you purchase will meet your expectations.
There may be information on our site or in our products that contains language mistakes, inaccuracies, or other errors (for example, related to product descriptions, pricing, offers, shipping times, and availability). While our intention is to provide the most accurate information possible for our customers and to correct all possible mistakes as soon as we notice them, we are a small business and run by humans. Thus, we reserve the right to correct any errors and inaccuracies at any time. We may change, update, or cancel orders if we notice mistakes and inaccurate information. We may do this at any time without prior notice and this can also happen after you have placed your order.
We are not responsible for updating, changing, or clarifying information on our website. We do our best but are unable to guarantee that all information about our products are up to date.
Shipping
We don't automatically offer refunds in the case of shipping carriers, customs, or any other shipping service losing, rejecting, damaging, or returning your item. We will send you a replacement if we can determine through tracking information that the package never arrived at you due to a reason that didn't depend on you. If you refuse or fail to collect the package, or customs sends your package back due to unpaid custom fees, no refund or replacement will be granted.
If it appears to us that the package did arrive at its destination correctly, we will not refund or replacement your order. You can make a direct reclamation request to the shipping carrier if needed.
We will do our best to help you but, ultimately, we are not liable and will not be held accountable for post carriers' responsibilities. Also, we are not liable and will not be held accountable if customs rejects or returns your package to us. Finally, we are not liable and will not be held accountable if you, as the customer, fail to collect the package, to be at the delivery address provided, or if you refuse to pay customs fees or taxes and thus don't receive your order.
If we agree to refund any part of your order, shipping costs are always non-refundable and will be deducted from the product price.
The buyer is always responsible for the cost of reshipment.
If you have any issue with your order, you must contact us within 48 hours upon receiving it via our contact page or by emailing us at saana@spiritbirdcreativestudio.com.
Website
We can't guarantee that there won't be interruptions or errors when using our site; the results might not always be accurate and reliable. Thus, you agree that your use of the site is at your own risk.
Warranty
All our products are delivered to you without any kind of warranty or conditions.
Changes
You can review the most current version of our terms and conditions at any time at this page. We reserve the right to update and change any part of these terms and conditions by posting them on this website. It is your responsibility to check our website for changes every time you make a purchase or use our site.
In addition to everything stated in these terms of service, you are prohibited from using the site or its content for any unlawful or dishonest purpose.
If you don't agree to these terms and conditions, please exit the site immediately and don't purchase any of our products.
By placing an order through http://www.spiritbirdcreativestudio.com, you automatically consent to our Terms and Conditions and the entire store policy laid out on this page, as well as in Shipping Policy and Privacy Policy.
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